Refund policy
Eligibility for Refunds
All unopened, sealed products may be eligible for return within 14 days of delivery, subject to a 15% restocking fee and return shipping costs paid by the customer. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@nutrifuelnutrition.com with your order number and photos. We will gladly replace the item or issue a full refund at our discretion.
Timeframe for Refund Requests
Refund requests must be made within 14 days of delivery.
Condition of Returned Items
All unopened, sealed products may be eligible for return within 14 days of delivery, subject to a 15% restocking fee and return shipping costs paid by the customer.
How to Request a Refund
Contact customer support via email with your order number and reason.
Refund Method
Once your return has been received and inspected, we will send you an email confirming receipt of your item and notifying you whether your refund has been approved or declined. If your refund is approved, it will be processed promptly. A credit will then be automatically applied to your original method of payment within your card issuer’s standard processing timeframe (typically 5–10 business days).
Still Haven’t Received Your Refund?
If you have not yet seen the refund in your account, please follow these steps:
- Double-check your bank account or credit card statement.
- Contact your credit card issuer. It may take several business days for the refund to post officially.
- Contact your bank. There is often a short processing delay before the credit appears.
If you have completed all of the above steps and still have not received your refund, please contact us at info@nutrifuelnutrition.com. Our team will be happy to assist you promptly.
Non-Refundable Items or Services
At Nutrifuel®, we stand behind the quality of every product we make. However, because our supplements are consumable health products, we do not accept returns or offer refunds on any opened or used items. This policy is in place for hygiene, safety, and regulatory reasons - once a supplement has been opened, it cannot be resold or returned under FDA guidelines. Subscription fees, gift cards, and other digital orders are also non-refundable.
Shipping Costs and Refunds
Original shipping costs are non-refundable; return shipping is the customer’s responsibility.
Exchanges
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at orders@nutrifuelnutrition.com with your order number and photos. We will gladly replace the item or issue a full refund at our discretion.
Refunds for Cancellations
Orders that have not been fulfilled yet can be cancelled within 24 hours for a full refund.
Contact Information
Email us at orders@nutrifuelnutrition.com or use our chat function.